Responsible Gambling

Overview

Flexbet recognises responsible gambling as a fundamental aspect of licensed gaming. Gambling is a leisure activity, not a means of income, and players should maintain control over time and spending. We provide practical safeguards and access to independent support to minimise harm and support informed choices.

Personal limits and self regulation

Flexbet offers Personal Limits tools to help you regulate activity. The available limit types are:

• Deposit Limit: set a maximum amount to deposit within a day, a week, or a month.
• Loss Limit: cap losses within a day, a week, or a month; losses are based on the initial deposit.
• Wager Limit: cap the amount wagered within a day, a week, or a month.
• Session Limit: cap the duration of a gambling session; applicable immediately.
• Cooling-Off Limit: set a fixed period during which deposits are blocked and promotional materials are paused.
• Self-Exclusion Limit: set a fixed period during which the account is disabled and promotional materials are paused.
• Account Activity Limit: cap overall activity across the account.

Rules for changes: a decrease in any limit takes effect immediately; an increase requires prior confirmation by email and the previous limit must expire before the new limit becomes active, to prevent impulsive decisions. Limits can be adjusted at any time within the account.

Time management and activity monitoring

Players should monitor time spent and money wagered. A Session Limit may be applied instantly; when reached, you will be automatically logged out. The minimum and maximum session duration allowed is 6 minutes and up to 1,000,000 minutes, respectively. Regular review of activity helps maintain responsible play.

Cooling-off and self-exclusion

A Cooling-Off Period provides a definite pause in activity. During cooling-off you cannot deposit, and you will be excluded from promotional materials; you may withdraw any remaining funds. The cooling-off period takes effect immediately and ends automatically at the expiry date, after which the account is reactivated. Self-Exclusion disables the account immediately and excludes you from promotional materials for the set period; deposits and withdrawals are not permitted during this period, and the account reactivates automatically when the period ends.

Self-exclusion can also be requested by contacting Flexbet support to ensure the process is implemented promptly and any remaining balance is handled in accordance with applicable limits and procedures.

Age verification and minor protection

Flexbet operates a strict age gate. Only individuals aged 18 years or older may open an account or participate in any gambling activity. The platform may request identity verification; if underage activity is detected, access will be denied and winnings may be forfeited in accordance with law. We encourage protective measures on devices and within households to prevent underage access.

Help, support and independent resources

If you have concerns about gambling behaviour or wish to pause activity, contact Flexbet support to discuss options including self-exclusion or withdrawal of remaining funds. Where appropriate, we will provide information about independent help resources and support services available in your jurisdiction. Independent organisations and resources may be consulted for guidance and treatment outside of Flexbet.

Self-assessment and risk indicators

We encourage consideration of possible problem gambling indicators. The following questions can help assess risk; answering Yes to several questions may indicate a need for further support:

1. Does gambling interfere with work, study or daily responsibilities?
2. Do you gamble to cover debts or solve financial difficulties?
3. Do you gamble to pass time or seek excitement?
4. Do you gamble to recover losses?
5. Have you lied to conceal gambling activity?
6. Have you borrowed money or used others’ funds for gambling?
7. Has gambling harmed relationships or other hobbies?
8. After a win or loss, do you feel compelled to gamble again?
9. Have you experienced mood changes or distress related to gambling?

Compliance, data handling and withdrawals

Flexbet applies verification procedures in line with applicable law and industry standards to prevent underage gambling and protect funds. We may suspend or adjust account activity if risk signals arise. Where a self-exclusion is in effect, remaining balances may be withdrawn in accordance with standard processing rules and any applicable limits. Personal data processing is described in our privacy policy and is subject to regulatory requirements.