Privacy Policy

Scope and applicability

This Privacy Policy describes how Flexbet collects, uses, stores, and discloses your personal data when you access or use our website and services. It applies to all users, applicants, customers, and visitors, and governs processing conducted in connection with Flexbet operations. It does not apply to non-Flexbet websites or apps operated by other entities, which have their own privacy notices. By using Flexbet's platform, registering an account, placing bets or making deposits, you acknowledge that you have read and understood this policy.

Data controller and data protection officer

Flexbet is the data controller responsible for your personal data. We designate a Data Protection Officer to oversee data protection compliance. You may contact our Support Team to reach the DPO or to submit privacy inquiries.

What personal data we collect

  • Identity and contact information: name, date of birth, email address, postal address, phone number, username.
  • Financial and transactional data: payment methods, card details, banking information, deposits, withdrawals, betting activity, transaction history.
  • Verification and security data: government-issued identification documents, proof of address, security questions, risk assessments.
  • Account and usage data: login history, preferences, communications with support, device information, IP address, browser type, web pages visited, crash reports.
  • Marketing data: you may provide preferences for marketing communications and respond to surveys.

How we collect your data

  • Direct interactions: you provide data when creating an account, placing bets, making deposits or contacting support.
  • Automated technologies: we collect data through cookies and similar tracking technologies to operate and improve the service.
  • From third parties: we may receive data from service providers, credit agencies, payment processors, or regulators, where required or with your consent.
  • From public sources: (if applicable) we may supplement with data from public records in accordance with applicable law.

How and why we use your information

We rely on several legal bases for processing your personal data:

  • Contractual necessity: processing required to provide Flexbet services, manage your account, and fulfill bets and payments.
  • Legitimate interests: to protect our platform, prevent fraud, maintain security, and improve service quality, subject to balancing your rights.
  • Legal obligations: to comply with applicable laws and regulatory requirements (KYC, AML, age verification, reporting).
  • Consent: where we rely on your consent for marketing communications or certain data processing activities.

We use your data to:

  • Enable account creation, bet placement, payments, and customer support.
  • Verify identity and safeguard against fraud, under regulatory requirements, including security reviews and matching data against third-party sources.
  • Monitor platform performance and usage to improve service reliability.
  • Provide marketing communications where consent has been given, and allow you to adjust preferences or opt out at any time.

Sharing and disclosure of your information

  • Service providers: we may disclose data to third-party processors and partners who perform services on our behalf (payments, hosting, customer support, identity verification).
  • Regulators and law enforcement: disclosures as required by law or regulatory obligations.
  • Fraud and security: we may share data to detect and prevent cheating, fraud, or other unlawful activities.
  • Research and safety: anonymized data may be used for research on gambling safety and responsible gaming.
  • Your consent: any disclosure with your explicit consent.

International transfers of personal data

We may transfer your information to jurisdictions outside your residence, including jurisdictions that may have different data protection standards. We implement safeguards to protect your data in such transfers, including contractual measures and other recognized transfer mechanisms, to ensure a level of protection equivalent to that required within applicable law.

Data security

Flexbet implements technical and organizational security measures designed to protect personal data against unauthorized access, loss, alteration, or disclosure. Security controls include encryption of data in transit using modern protocols and encryption at rest where applicable, access controls restricting data access to authorized personnel, and regular security assessments.

Data retention

Flexbet retains personal data for as long as necessary to achieve the purposes described and to comply with legal obligations. In general, records related to account activity are retained for a minimum period of five years after termination of the customer relationship, or longer if required by law or legitimate interests such as compliance, taxation, or enforcement of legal claims. When data is no longer needed, it is securely deleted or destroyed.

Your rights

You have rights regarding your personal data, subject to applicable law. You may:

  • Access: request a copy of the personal data we hold about you and receive a response within a defined period.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of personal data in certain circumstances, subject to legal obligations or overriding interests.
  • Restriction of processing: request temporary cessation of processing in certain situations.
  • Data portability: request a portable copy of your data or request transfer to another controller, where applicable.
  • Objection and automated processing: object to processing based on legitimate interests or opt out of marketing communications; challenge decisions made by automated means where applicable.
  • Rights related to marketing: withdraw consent or modify marketing preferences at any time.
  • Complaint: file a complaint with a supervisory authority if you believe your rights are violated.

Cookies and tracking technologies

Flexbet uses cookies and similar technologies to operate the site, tailor user experiences, and analyze usage. We categorize cookies as strictly necessary, performance, analytics, and marketing cookies. You may manage cookie preferences through the platform’s settings and by following established opt-out procedures. We process data collected through cookies for analytics and marketing only with your consent or as otherwise permitted by law.

Analytics

We engage a third-party analytics service to measure site performance and user interactions. The analytics provider processes data such as IP address, device type, browser, and page visits in accordance with their own policies. Data collected for analytics is used to improve the reliability and usability of the service and may be anonymized where feasible.

Children and minor protection

Flexbet services are not intended for individuals under 18. We implement age verification measures and restrict access accordingly. Underage gambling is not permitted.

Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated policy on the platform and, where required by law, provide notice of material changes. Continued use of Flexbet after changes constitutes acceptance of the revised terms.

Contact us

For privacy inquiries, or to exercise your rights, contact Flexbet using the support channels available on the platform. If you require a formal contact path, you may address the Data Protection Officer at the designated compliance contact point. To lodge a complaint with a supervisory authority, please reference the applicable jurisdiction's data protection regulator.